From KPIs to KTIs
Toward Qualitative and Situated Process Assessment Procedures
Master Graduation Project Feb 2022 – June 2022 // Coached by prof. dr. ir. Caroline Hummels // Company experts: Malin Johansson and dr. Ambra Trotto // Client: RISE Research Institutes of Sweden
The concept From KPIs to KTIs (From Key Performance Indicators to Key Transformational Indicators), is a first step in articulating how organizational strategies can adopt a sensitivity toward complexity as part of their assessment procedures. By adopting a personal and subjective approach, the work aims to redesign assessment procedures that allow qualitative and situated reflections to be indicators for success.
The proposed Key Transformational Indicators are presented as 20 unique graphically designed cards, each presenting a specific word. The aesthetical qualities of the cards and the proposed vocabulary, offer an alternative to the so often used excel files, and allows a space to emerge whereby through aesthetic engagement, interpretation and imagination, new insights might arise around the transformational qualities of projects. The indicators can be used in assessment and reflection moments during or after a project, individually or collectively, to assess the transformational qualities that the project had so far - allowing collaborative learning through a reflective practice.
Reflection
Throughout this project I realized that transformation is not only about systems that change in its entirety – which would take years and years. The key for me to be able to design for systemic change is the entry point to tackle complex societal challenges. This starting point is the appreciation of the entanglement of things in systems. Emphasising appreciation allows me to play with very subtle, personal, and small things within that bigger system. Making sure to come back to appreciation throughout my processes, allows for the very needed presence of the first-person perspective when tackling complex societal challenges (something that I sometimes tend to forget in my enthusiasm of trying to capture or change a system), and is for me a big learning outcome that emerged throughout this project.
